The manufacturer (NEOCRAFT GmbH) provides a 5-year warranty on the goods advertised with the guarantee promise. The period for the calculation of the warranty period begins with the invoice date. The manufacturer's warranty is geographically unlimited. If material or manufacturing defects occur during this period, the manufacturer as guarantor grants one of the following services of his choice within the scope of the guarantee:
▪ free repair of the goods or
▪ free of charge exchange of the goods for an equivalent item (if necessary also a successor model, if the original item is no longer available).
Please contact the guarantor in the event of a warranty claim:
Email address: firstname.lastname@example.org Tel.: +49 30 8010 299 0
Warranty claims are excluded in the event of damage to the goods caused
▪ improper or inappropriate treatment
▪ Environmental influences (humidity, heat, overvoltage, dust etc.)
▪ Non-observance of any safety precautions
▪ Non-compliance with the operating instructions
▪ Use of force (e.g. blow, impact, fall)
▪ unauthorised repair attempts
▪ normal wear and tear
A claim under the guarantee requires that the guarantor is enabled to examine the guarantee case by sending in the goods. In doing so, it must be ensured that damage during transport is avoided by appropriate packaging.
To make a claim under the guarantee, you must enclose a copy of the original invoice for the consignment of goods. We ask for your understanding that the manufacturer can refuse the warranty service without enclosing this copy of the invoice. The sending of the invoice copy serves to calculate the warranty period. In addition, you must provide the name and address of the seller, unless this should be apparent from the enclosed copy of the invoice.
If the warranty claim is justified, the warranty will be processed free of charge for you. Any shipping costs you may have incurred will be reimbursed by the guarantor.
Note: Your legal rights are not limited by this guarantee promise. In particular, any existing legal warranty rights against us remain unaffected by this guarantee promise.